WeetMedia Prime Service Limited

Thank you for shopping with WeetMedia Prime Service Limited. This Shipping Policy explains how we handle order processing, delivery methods, timelines, and related conditions. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

  • We currently ship to Hong Kong SAR, as well as selected international destinations.
  • Please note that certain remote or restricted areas may not be eligible for delivery. If your address falls outside our service zone, our customer service team will contact you to discuss alternatives.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
  • Customized or made-to-order furniture may require additional processing and production time. Estimated timelines will be communicated at the time of purchase.

3. Shipping Methods & Delivery Time

  • Local Deliveries (Hong Kong): 2–5 business days after processing.
  • International Deliveries: 7–21 business days, depending on destination, customs clearance, and courier availability.
  • Delivery times are estimates only and not guaranteed. Unexpected delays caused by weather, customs, or courier disruptions are outside our control.

4. Shipping Fees

  • Shipping costs are calculated at checkout based on weight, size, and destination.
  • Free shipping promotions may apply during special campaigns or when order thresholds are met.
  • Additional charges may apply for oversized or heavy furniture items.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • Customers can track shipments directly through the courier’s website or our order tracking page.

6. Delivery Requirements

  • Please ensure accurate delivery information is provided at checkou
  • Large furniture items may require scheduled delivery. Our logistics partner may contact you to arrange a suitable time.
  • If delivery cannot be completed due to customer absence, additional re-delivery fees may apply.

7. Customs, Duties & Taxes

  • For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees imposed by local authorities.
  • We are not liable for delays due to customs clearance procedures.

8. Damaged or Lost Packages

  • If your package arrives damaged, please notify us within 48 hours of receipt and provide photos for verification.
  • If your shipment is lost in transit, we will work with the courier to resolve the issue and provide a replacement or refund as appropriate.

9. Order Cancellations & Changes

  • Orders can only be modified or canceled before they are shipped.
  • Once shipped, the order will follow our Return & Exchange Policy if changes are required.

10. Contact Us

For questions about shipping or delivery, please contact us at:

WeetMedia Prime Service Limited
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong
📞 Phone: +852 94304652
✉️ Email: sunguangde0308@outlook.com

11. Updates to This Shipping Policy

WeetMedia Prime Service Limited reserves the right to update or modify this Shipping Policy at any time