1. Products
Q: What types of furniture do you offer?
A: We specialize in office and commercial furniture, including desks, chairs, storage solutions, meeting tables, and ergonomic accessories. Our products balance style, functionality, and durability, with prices ranging from $50 to $800.
Q: Are your products customizable?
A: Yes, certain products can be customized by size, color, or material. Custom orders may require additional production time and cost. Please contact our team for details.
2. Orders
Q: How can I place an order?
A: Orders can be placed directly through our website. Simply select your items, add them to your cart, and complete the checkout process using your preferred payment method.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before shipment. Once shipped, any changes must follow our Return & Exchange Policy.
3. Payment
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and secure online payment platforms. All transactions are encrypted for your safety.
Q: Is it safe to pay online?
A: Yes. Our website uses secure SSL encryption to protect your personal and payment information.
4. Shipping & Delivery
Q: How long will it take to receive my order?
A:
- Local deliveries in Hong Kong: 2–5 business days after processing.
- International deliveries: 7–21 business days, depending on destination and customs.
Q: How can I track my shipment?
A: After your order is shipped, you will receive a confirmation email with tracking information. You can track the package via the courier’s website.
Q: Do you ship internationally?
A: Yes, we ship to selected countries. Customers are responsible for customs duties, taxes, or import fees.
5. Returns & Exchanges
Q: What is your return policy?
A: Products can be returned within 14 days of receipt if they are in original condition with all packaging and labels intact. Customized items and sale items are generally non-returnable. See our Return & Exchange Policy for full details.
Q: How do I exchange an item?
A: Contact our customer service team with your order number and item details. Exchanges are available for the same product or another item of equal or greater value.
Q: What if I receive a damaged or defective product?
A: Please notify us within 3 business days of delivery with photos or videos. We will arrange a replacement or full refund, including shipping costs.
6. Warranty & Support
Q: Do your products come with a warranty?
A: Yes, all products are covered by a limited warranty against manufacturing defects. The warranty duration varies by product and will be specified in your order confirmation.
Q: How can I get support for my furniture?
A: Our customer support team is available via email or phone to provide guidance on assembly, maintenance, and warranty claims.
7. Contact & Assistance
Q: How can I contact WeetMedia Prime Service Limited?
A:
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong
Phone: +852 94304652
Email: sunguangde0308@outlook.com
Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9:00 AM to 6:00 PM (Hong Kong Time).
