WeetMedia Prime Service Limited

At WeetMedia Prime Service Limited, we want every customer to be completely satisfied with their purchase. We understand that sometimes a product may not meet your expectations, and we are here to help. This Return & Exchange Policy outlines the conditions, process, and guidelines for returning or exchanging items purchased from our website.

1. Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

  1. The request is made within 14 days of receiving your order.
  2. The product must be in its original condition, unused, undamaged, and with all original packaging and labels intact.
  3. A valid proof of purchase (order number, invoice, or receipt) must be provided.
  4. Only regular-priced items are eligible for returns. Sale or clearance items are non-refundable and non-exchangeable, unless defective or damaged upon arrival.

2. Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Customized or made-to-order furniture.
  • Items purchased during special clearance or promotional sales.
  • Assembled, installed, or altered furniture.
  • Items without original packaging or damaged due to misuse.

3. Return Process

To initiate a return:

  1. Contact our Customer Service team at sunguangde0308@outlook.com within the return window.
  2. Provide your order number, product details, and reason for return.
  3. Our team will review your request and provide instructions, including the return shipping address.
  4. Once approved, ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  5. Upon receiving and inspecting the item, we will notify you regarding approval of your refund or exchange.

4. Exchanges

  • Exchanges are available for the same product (different color/size) or for another item of equal or greater value (with payment of the price difference).
  • If the requested replacement is unavailable, we will issue a refund instead.

5. Refunds

  • Approved refunds will be processed within 7–14 business days to your original payment method.
  • Shipping fees, handling charges, and taxes (if any) are non-refundable, unless the return is due to our error (wrong or defective item).
  • If the item is returned in a condition that does not meet our return requirements, we may refuse the refund or issue only a partial refund.

6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us immediately (within 3 business days of delivery).
  2. Provide photos or videos of the issue for faster resolution.
  3. We will arrange for a free replacement, repair, or full refund, including return shipping costs.

7. Return Shipping Responsibility

  • Customers are responsible for return shipping costs unless the item was delivered defective, damaged, or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

8. Order Cancellations

  • Orders can only be canceled before shipment.
  • Once shipped, the order follows the return process outlined in this policy.

9. Contact Us

If you have any questions regarding returns or exchanges, please reach out to us:

WeetMedia Prime Service Limited
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen St, Mongkok Kowloon, Hong Kong
📞 Phone: +852 94304652
✉️ Email: sunguangde0308@outlook.com

10. Policy Updates

WeetMedia Prime Service Limited reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. The updated policy will be posted on our website with a revised “Effective Date.”